Dulux Refund Policy
Once your products/Services purchased on this website are delivered, you have 14 days to decide whether or not to keep them. This period starts after the day you received your products/Services.
Once your products/Services purchased on this website are delivered, you have 14 days to decide whether or not to keep them. This period starts after the day you received your products/Services. You then have a further 14 days to send the products/Services back after you submit your return request. This period starts after the day you submit your return request.
If you are returning the product(s)/Services from addresses in the USA, you can obtain a pre-paid return label from us. You can choose the pickup (Monday to Friday, excluding Bank Holidays) or drop off service offered by our designated courier. If you don’t use the return label provided by us, you may need to bear the cost of returning the products/Services.
The products must be returned in a good and undamaged condition. You will be responsible for any reduction in value of the product/Service as a result of handling the goods more than is necessary to inspect them. To ensure that you will get the full refund.
You may cancel an order that you purchased before it is packaged. If you do so, we will initiate your refund immediately after we receive your cancellation request.
If you would like to return your products/Services after your receipt, we will refund within 14 days of receiving your return request. However, we may delay refunding you if we haven’t received the goods or evidence that you’ve returned them. To refund you we will use the same payment method you used for your order. Once we receive your products/Services or evidence that you have sent it to us, a refund is initiated immediately. However, the specific time until you receive the refund also depends on your payment bank.
You are always welcome to contact Dulux Solutions by hotline / live chat / email when you return / replace your products. Dulux Solutions is always well prepared for the best service for you.
Nothing in this refund policy will affect your legal rights.
If you have any questions regarding this Refund Policy, please contact us.
Get in touch
We’re the best professionals in this field, Get in touch for making great things possible.